Festival Update

►  Is Boardmasters taking place this year?
►  What are your new dates?
►  Is the line up staying the same?
►  When will tickets for Boardmasters 2021 go on sale?

I'm A Ticket Holder

►  What are my options?
►  I want to roll my ticket over to 2021. What tier will my new ticket be and what refund will I receive?
►  Can I carry some tickets over to 2021, and refund others on my order?
►  Is there a deadline to convert my ticket to a deposit or request a refund?
►  Will there be a cheaper early bird ticket in 2021?
►  My friend bought my ticket for me, what should I do?
►  I bought someone’s ticket off them. What are my options?
►  I have an access ticket, and a carers ticket. Will they both be valid for Boardmasters 2021?
►  I’m a trader/caterer...
►  My child will now be over the age of 8. What do I do?
►  Will you refund my train ticket?

Transferring my tickets to Boardmasters 2021

►  How do I transfer my ticket(s) to Boardmasters 2021?
►  How do I transfer my accommodation, parking, festival extras?
►  How do I transfer my surf lesson, Zennor Haven workshop etc.?
►  Will I have to pay another booking fee?
►  How will I receive my new ticket?
►  I have a deposit, is the balance date changing?
►  I have a payment plan, will my payment schedule change?
►  Will my coach ticket be valid?

Requesting a refund

►  How do I request a refund?
►  Will the booking fee be refunded?
►  Can I get a refund for my accommodation, parking, festival extras?
►  Can I get a refund for my surf lesson, Zennor Haven workshop etc.?
►  Where can I find my booking reference?
►  I booked tickets using your deposit/payment plan, can I be refunded?
►  I took out refund insurance, how do I claim?
►  Is there a deadline to submit my refund request?
►  How long will my refund take?
►  Can I carry some tickets over to 2021, and refund others on my order?
►  Will my coach ticket be refunded?
►  Will you refund my travel costs?
►  My questions isn’t answered here, what can I do?
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