Contact Us

Ticket Enquiries

Book Tickets By Phone  0871 220 0260 (costs £0.10p per minute + your network's access charge)
Track Your Order  (& change your delivery address)
Upgrade Your Ticket  Pay the difference and upgrade you ticket, call 0115 8960 030
Customer Care Phone  0115 8960 030 (only for customers with a booking)
Customer Care Email

Local Enquiries

For local resident enquires only  ✗ Can't assist with customer services  ✗ Can't assist with ticket queries
•  Email:

Trade and Catering Enquiries

•  Non-Food Trader - information pack - start your online application here - any questions please contact Elliott Brough
•  Food & Catering Trade applications are now open, apply here. If you have any questions please contact William Hunter

Sponsorship & Brand Partners

For all enquiries relating to sponsorship, brand partners, experiential activity and sampling campaigns please contact the Partnership Team or call 0203 617 6000.


• PR contacts, press shots and digital assets can be found here.
• For volunteer photographer opportunities, see here

Get Involved (everything else)

Visit our GET INVOLVED page for everything else from stewarding, volunteering, music/DJ applications, ambassadors, theme team, green team, photographers and more.

Promoted By Vision Nine

•  Address: Vision Nine, 37 Shelton Street, London, WC2H 9HN



•  Facebook Messenger  This is the quickest way to get in touch with our customer services team
•  Address  Vision Nine, 37 Shelton Street, London, WC2H 9HN
  Office Hours  Monday to Friday 10:00 - 18:00

Free ride

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