Frequently Asked Questions (FAQs)


►  How can I get in touch with you / log a complaint?
►  What are the Covid-19 requirements to gain entry to the festival?
►  What tickets are on sale?
►  How do deposits and payment plans work?
►  What happens if the festival is cancelled or rescheduled due to Coronavirus?
►  What measures are you putting in place/will there be social distancing?
►  How can I apply for the Boardmasters Foundation?
►  When will I receive my 2021 ticket?

Key Festival Information

►  What are the opening times?
►  What forms of ID are valid?

Tickets & Payments

►  When will my ticket arrive?
►  Tixel Resale / Where can I purchase tickets from?
►  Can I upgrade my ticket?
►  Do I need to purchase a ticket to watch the surfing competitions?
►  Do I need a ticket for my car or campervan?
►  How do I pay off my balance?
►  I'm not the card holder, my name is not on the ticket, is this an issue?


►  Can I travel by coach?
►  Can I travel by train?
►  Why is there a £20 charge to re-enter the car-park?
►  Can I bring my campervan or motorhome?
►  Can I sleep in my car?
►  Can I use my converted car/van/truck in the Campervan Field?
►  Can I park my car in the campsite next to my tent?
►  Is accessible parking available for Blue Badge holders?
►  Can you tell me about the shuttle buses please? 


►  Where can I stay during the festival?
►  Can I camp for one night only?
►  Will there be showering facilities?
►  Can I bring my cooker?


►  Have you had your measles vaccination?
►  What event security measures are in place?
►  I'm only 15 (or younger), can I still come?
►  What facilities are available for customers with accessibility needs?
►  Is there a carer scheme in place?
►  Will there be entrance queues?
►  Is there re-admission into the festival?
►  Are pets allowed onsite?
►  Can I bring my own alcohol?
►  What is the drugs policy?
►  What items are prohibited?
►  Safer Spaces
►  When are stage/set times released?
►  What takes place at Fistral Beach?
►  What takes place at Watergate Bay?
►  Can I charge my mobile phone?
►  Will I get reception on my mobile phone?
►  Can I pay by credit/debit card for drinks etc. in the arena?
►  Will there be cash machines?
►  What lighting is used?
Free ride

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