Frequently Asked Questions (FAQs)

Tickets & Payments

►  When will my ticket arrive?
►  Where can I purchase tickets from?
►  Can I upgrade my ticket?
►  What's included with a Boardmasters Ticket?
►  Do I need to purchase a ticket to watch the surfing competitions?
►  What are the Beach Sessions and After Parties? Are they separate events?
►  Do I need a ticket for my car or campervan?
►  When will my tickets be delivered?
►  What is the deposit scheme?
►  How do I pay off my balance?
►  I'm not the card holder, my name is not on the ticket, is this an issue?
►  Can I have a refund?

TRAVEL & PARKING

►  Why is there a £20 charge to re-enter the car-park?
►  Can I bring my campervan or motorhome?
►  Can I sleep in my car?
►  Can I use my converted car/van/truck in the Campervan Field?
►  Can I park my car in the campsite next to my tent?
►  Is disabled parking available for Blue Badge holders?
►  How can I get from Watergate Bay to Fistral Beach?

CAMPING & ACCOMMODATION

►  Where can I stay during the festival?
►  Can I reserve a camping place?
►  Can I camp for one night only?
►  Will there be showering facilities?
►  Can I bring my cooker?

ENTRY, ACCESS & POLICY

►  What event security measures are in place?
►  I'm only 15 (or younger), can I still come?
►  What facilities are available for disabled access?
►  Is there a carer scheme in place?
►  Will there be entrance queues?
►  Is there re-admission into the festival?
►  Are pets allowed onsite?
►  Can I bring my own alcohol?
►  What is the drugs policy?
►  Safer Spaces
►  When are stage/set times released?
►  What and when are the Beach Sessions?
►  What and when are the After Parties?
►  What takes place at Fistral Beach?
►  What takes place at Watergate Bay?
►  Can I charge my mobile phone?
►  Will I get reception on my mobile phone?
►  Can I pay by credit/debit card for drinks etc. in the arena?
►  Will there be cash machines?
►  What lighting is used?
Free ride

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