Dates: Wednesday 7 August to Sunday 11 August 2019
Address: Trebelsue Farm, Watergate Bay, TR8 4AN
Tickets: Required for music and camping at Watergate Bay. Various ticket options are available. Visit the ticket info page for info and purchase details.
Travel & Parking: Get more info here, Location & Directions 
Campervans/motorhomes: Requires separate ticket, more info here
Customer Services: More info on our contact us page
Disabled Access: More information here
Age Restrictions: Persons aged 15 or under must be accompanied by an adult or guardian of 18 years or over. More info here. Accepted forms of ID are passport, driver’s license or anything with a PASS logo.
Noise & Volume:Prolonged exposure to loud music may affect your hearing. For advice on how to protect your hearing visit the Action on Hearing Loss website. Large sound systems are not allowed in the campsite and personal speakers must be no more than 30x10x8cm.
Smoking Policy: No smoking is permitted in any of the indoor areas. Smoking in any indoor area is illegal and could result in you being fined.
Camping Facilities: More information on our campsites page
Food & Catering: Catering units are present all over the arena. You will also find breakfast and snack bars within the campsites operating a service into the small hours, as well as a general store selling foods, sanitary products and camping equipment… all the essentials!
Mobile Phones: Mobile phone charging stations are available in the arena and campsite, provided by third-party companies. Note: reception and charging availability not guaranteed.

During the event if you have lost anything please go to the Lost Property cabin whilst you are at the festival. Lost property is located adjacent to the Box Office between the Main Arena & campsites. If you think you may have left something on-site, please get in touch with our lost property team by email. From Mon 13 August onwards they will be sorting through all items found and making available for identification and delivery. You'll need to email lostproperty@festivalwelfareservices.co.uk with a description of your item and your full contact details. There will be a postal charge to receive your item.

Campsite (Wristband Exchange) Opening Times:
  ✔ Wednesday 7 August 2019   07:00 - 23:00
  ✔ Thursday 8 August 2019   09:00 - 23:00
  ✔ Friday 9 August 2019   09:00 - 23:00
  ✔ Saturday 10 August 2019  09:00 - 23:00
  ✔ Sunday 11 August 2019  09:00 - 23:00

Main Arena Opening Times: 
  ✔ Wednesday 7 August 2019  19:00 – 02:00
  ✔ Thursday 8 August 2019  14:00 – 02:00
  ✔ Friday 9 August 2019  09:30 - 02:00
  ✔ Saturday 10 August 2019  09:30 - 02:00
  ✔ Sunday 11 August 2019  09:30 - 02:00

Car Park Opening Times: 
  ✔ Wednesday 7 August 2019  07:00 – 11:00
  ✔ Thursday 8 August 2019  09:00 – 11:00
  ✔ Friday 9 August 2019  09:00 - 11:00
  ✔ Saturday 10 August 2019  09:00 - 11:00
  ✔ Sunday 11 August 2019  09:00 - 11:00

Campsite Opening Times: Wednesday 07:00 to Monday 14:00
Watergate Bay (Day) Car Park Opening Times: Fri - Sun, 08:00 - 04:30
Watergate Bay Drop-Off & Pick-Up (BLUE) Car Park:  Wed 07:00 - Mon 14:00
Box Office Campsite Opening Times: Wed - Sat, 08:00 - 23:00 (closed Sunday) (Location: Weekend Car Park)
Box Office Main Arena Opening Times: 08:00 - 23:00

*note: VIP and Charger ticket holders do not need to purchase Car Parking. Day Ticket holders cannot access the campsites.

Weekend tickets are scanned upon entry to the campsite entrance and exchanged for a matching wristband. Day tickets and Three-Day passes are exchanged at the main Arena entrance. Last ticket/wristband exchange is at 23:00 at all entrances.

Campsite re-admission policy:
If you are arriving please be aware that the ticket and wristband exchange closes 23:00 every night. When you have your weekend camping wristband you will be able to move between the arena and campsite all the time. Day ticket holders will not be able to gain access to the campsite.

Main Arena Re-admission Policy:
Day ticket holders cannot exit and re-enter the arena. Weekend, three-day and VIP weekend ticket holders can re-enter the arena until 01:45

•  No glass allowed
•  Alcohol brought to the festival must comply with the event regulations which are: Weekend campers aged 18 and over can bring in limited amounts and types of alcohol. You may be asked for proof of age. 
•  Quantity per person: 24 cans beer/lager/cider/pre-mixed-spirit-cans OR 3 litres of wine
•  No straight spirits allowed
•  All drinks must be unopened and NO GLASS
•  Alcohol is on sale at the event but you must be 18 or over to purchase. Bring ID, you will be asked each time you buy a drink. It is illegal to buy alcohol for another person who is under 18. Challenge 25 is in place at all bars. Accepted forms of ID are passport, driver’s license or anything with a PASS logo.
•  Alcohol will only be permitted on first entry to the festival campsite. You will not be able to exit & re-enter with more alcohol.
•  Alcohol cannot be brought into the festival arena. It will however be on sale inside the arena.
•  Day ticket holders are not allowed to bring in any alcoholic drinks.

PREVENT - As with anywhere else in the UK, it is illegal to buy, sell or take drugs at Boardmasters. Together with Devon and Cornwall Police, we work with our security teams to prevent them from entering Boardmasters. All drugs are potentially dangerous; there are no harmless drugs. The only way to avoid risks is not to take drugs at all. This goes for new psychoactive substances (formerly known as 'legal highs’) as well.

AMNESTY POINTS - We operate amnesty points at the festival entrance before our search areas. They are your chance to dispose of any illegal drugs or other prohibited items without getting in trouble. If you use them, we will not judge you and you will not be asked any questions.

SEARCHES - After the amnesty points you will be searched and if found in possession of drugs or other prohibited items you will be refused entry and may be arrested. Don’t ruin your festival before it gets started. Use our amnesty points - no questions asked.

PURSUE - Our security team and Devon and Cornwall Police will pursue anyone suspected of dealing or supplying illegal drugs. You will be ejected from the festival and arrested. Police patrol Boardmasters as well as sniffer dogs.

PROTECT - We acknowledge that despite the measures put in place with our security team and local police, drugs may get into the festival and could cause harm to our audience. Therefore we work with Devon and Cornwall Police, Cornwall Council, Safer Cornwall, The Loop and our medical & welfare teams to protect festival goers.
• Ahead of the festival we are encouraging all festival goers to read through the excellent advice shared by our friends at Festival Safe.
• If you, or a friend have taken something and feel unwell, please know that we are here to help. Go to a welfare point or speak to a member of our security team. We will not judge you and you will not get into trouble.
• This year, we are introducing front-of-house testing by The Loop, the UK’s sole drug testing charity. Testing will be available in the main arena. This is free, confidential and non-judgemental.

Everyone deserves to have fun and enjoy themselves at Boardmasters. We have a zero tolerance policy towards sexual assault, harassment, racism, discrimination or any other anti-social behaviour. To make it clear, this is what we classify as unacceptable behaviour and will result in you being ejected from the festival:

Any unwanted physical contact
Groping
Grabbing
Catcalling
Leering
Stalking
Rape
Upskirting
Verbal or physical intimidation

If you experience any of the above, or see it happening, please report it to the nearest steward or security guard. We will have support services available onsite in the Medical and Welfare points, and we have specially-trained staff onsite to help support victims. The locations of our Medical and Welfare tents are shown HERE. You can also report by calling 01637 818487 or emailing report@visionninegroup.com We take all reports incredibly seriously and will always respond from a place of belief.

✗  glass including all bottles, makeup, perfume (small compact mirrors are allowed, max size 10x10cm)
✗  no food can be brought into the main music arena
✗  illegal substances, psychoactive substances, nitrous oxide and legal highs
✗  spray paint aerosols
✗  straight spirits (alcohol)
✗  anything that could be reasonably considered for use as a weapon
✗  candles, sky lanterns
✗  portable or disposable barbeques/gas/paraffin lamps or any fire/gas related cooking equipment
✗  portable laser equipment and pointer-pens
✗  drones, quadcopters, remote controlled flying devices
✗  megaphones, air horns, compressed air
✗  fireworks, flares, smoke bombs, smoke machines
✗  large sound systems (personal speakers must be no more than 30x10x10cm)
✗  animals with the exception of guide dogs
✗  generators, apart from those permanently built into campervans
✗  gas canisters or cylinders apart from those fitted in campervans
✗  unofficial tabards or hi-vis jackets
✗  professional camera or video recording equipment (including SLRs and anything with a detachable lens)
✗  campfires are not permitted

ALCOHOL RESTRICTIONS

•  No glass allowed
•  Alcohol brought to the festival must comply with the event regulations which are: Weekend campers aged 18 and over can bring in limited amounts and types of alcohol. You may be asked of proof of age. 
•  Quantity per person: 24 cans beer/lager/cider/pre-mixed-spirit-cans OR 3 litres of wine
•  No straight spirits allowed
•  All drinks must be unopened and NO GLASS
•  Alcohol is on sale at the event but you must be 18 or over to purchase. Bring ID, you will be asked each time you buy a drink. It is illegal to buy alcohol for another person who is under 18. Challenge 25 is in place at all bars. Accepted forms of ID are passport, driver’s license or anything with a PASS logo.
•  Alcohol will only be permitted on first entry to the festival campsite. You will not be able to exit & re-enter with more alcohol.
•  Alcohol cannot be brought into the festival arena. It will however be on sale inside the arena.
•  Day ticket holders are not allowed to bring in any alcoholic drinks.

I'm not the card holder, my name is not on the ticket, is this an issue?
No. The name of the ticket buyer will be printed on ticket, however this will not cause any issues with festival entry. We understand that tickets are purchased in groups and as gifts.

Can I have a refund?
This depends on your circumstances and whether you've purchased refund protection. As standard our tickets don't come with refund protection, this is a paid extra available when booking. For more information, please contact See Tickets.

Do I need to purchase a ticket to watch the surfing competitions?
No. You do not need to purchase a ticket to watch any of the sporting events at Boardmasters. Surf, Skate and BMX events are held at Fistral Beach and do not require a ticket.

FOR ALL OTHER TICKET QUERIES PLEASE REFER TO OUR TICKET INFORMATION PAGE.

Ages Restrictions:

Persons' aged 15 and under must be accompanied by an adult aged 18 years and above. The following age restrictions apply:
• 18 year olds can only accompany two under 16 year olds.
• 24 year olds can only accompany four under 16 year olds.
• 25 year olds can accompany more than four under 16 year olds.

When will I be asked for ID? You may be asked for ID in the following situations:<
• To prove you are 18 or older if you are buying alcohol inside the festival or if you are bringing alcohol into the festival
• To prove that you are 16 or older if you are entering the festival unaccompanied
• To prove your age if you are acting as a guardian for anyone under the age of 16 (see age restrictions for details)

What forms of ID are valid? We accept the following forms of ID:
• Passport
• Driving licence
• Official ID that contain the certified PASS logo. These are available for proof of 12 to 16, 16 to 18 and over 18

Please note we cannot accept other forms of ID. We won't accept photos or photocopies of ID.

Like all major events and festivals, we are aware of a raised level of threat across the country, though we do not currently have any specific threat related to the festival or surrounding area.  We continue to plan the event closely with the police and security services and the police will have a presence on site throughout the festival to support our dedicated security provider.  We have increased security measures in place for 2019 and continue to work vigilantly with all our partners to deliver a safe and enjoyable event for all attending.

Due to extra security measures, entrance into the festival may be slightly slower.  To ensure we get you in as quickly and safely as possible please pack light, arrive early, be patient and co-operate with instructions from our security team.  

Dates:  Wednesday 7 August to Sunday 11 August 2019
Address: Fistral Beach, Headland Rd, Newquay, Cornwall, TR7 1HY
Tickets: Not required for surfing, skate and BMX events, retail village and beachside areas at Fistral Beach, all free of charge.
Travel: Fistral Beach is a separate location to Watergate Bay, please plan ahead if travelling between sites. A shuttle bus service runs between the two sites, more info below. Also see location and directions.
Age Restrictions: Fistral Beach is free access for all ages
Alcohol at Fistral Beach: Alcohol will be sold at The Beach Bar - please ensure you bring photographic ID and be aware that we operate a Challenge 25 policy.
Cash Machines at Fistral Beach: Cash dispensers are available, but they charge a small fee.
Smoking at Fistral Beach: No smoking is permitted in any of the indoor areas. Smoking in any indoor area is illegal and could result in you being fined.
Camping: There is no option to camp at Fistral Beach. All Boardmasters camping is located alongside the Main Arena at Watergate Bay. Please head to the Campsites Information page for more info on camping at Boardmasters.
Car Parking: There is no customer parking at Fistral Beach. Please endeavour to park away from the event site and walk down as the festivities encompass the entire Fistral Beach area. Headland Road Closure: The road leading down to the beach is closed during the event, this is due to traffic congestion in the past. Avoid trying to access this road.

Fistral Beach Retail Village Opening Times: 10:00 to 19:00, Wednesday 7th to Sunday 11th August 2019
Beach Bar Opening Times: Weds & Thurs 10:00 to 00:00 (midnight). Friday to Sunday 10:00 - 19:00
Fistral Beach Box Office Opening Times: TBC

Searches will be carried out by the security staff at the entrances, and prohibited items will be confiscated. Confiscated items will be destroyed and therefore unavailable for collection on exit from the festival.

✗  glass (incuding bottles, makeup containers, perfume) 
✗  illegal substances, psychoactive substances, nitrous oxide and legal highs
✗  spray paint aerosols
✗  spirits (alcohol)
✗  anything that could be reasonably considered for use as a weapon
✗  candles, sky lanterns
✗  Portable or disposable barbeques/gas/paraffin lamps or any fire/gas related cooking equipment
✗  Portable laser equipment and pens
✗  Drones, quadcopters, remote controlled flying devices
✗  megaphones, air horns, compressed air
✗  fireworks, flares
✗  large sound systems (personal speakers must be no more than 20x10x10cm)
✗  animals with the exception of guide dogs
✗  generators, apart from those permanently built into campervans
✗  gas canisters or cylinders apart from those fitted in campervans
✗  unofficial tabards or hi-vis jackets
✗  professional camera or video recording equipment (including SLRs and anything with a detachable lens)
✗  Campfires are NOT permitted

We encourage customers to use our shuttle bus service that operates between the Festival site at Watergate Bay and Newquay, rather than driving their private vehicle. The shuttle bus is the quickest way to reach Fistral Beach. It uses closed roads, it's considerably quicker than private car and parking in Newquay is very limited.

The shuttle bus service will run between the Watergate Bay Festival Site and Newquay Town Centre (for Fistral Beach) between 07:00 and 04:30 each day. Single ticket: £4. Return ticket: £6. Carnet (book of 6 single tickets): £18. Multiple buses operate on the route so waiting times are minimal. A reduced service will run on Monday morning. Shuttle buses will depart from Blue Car Park.

WATERGATE > FISTRAL ROUTE

1. Watergate Bay Festival Site (Blue Bus Stop, arena entrance)
2. Cliff Road (near Aldi, Newquay Rail Station)
3. Manor Road Bus Station (10 min walk to Fistral Beach)

FISTRAL > WATERGATE ROUTE

1. Manor Road Bus Station (10 min walk to Fistral Beach)
2. Cliff Road (near Aldi, Newquay Rail Station)
3. Watergate Bay Festival Site (Blue Bus Stop, arena entrance)