Refunds

(Update 12th September) 

Following our update on 22nd August we have been working with our ticket agents and insurers to process refunds as quickly as possible.

We are pleased to confirm that all refunds for the face value of festival tickets and festival extras have now been processed by our official ticket agents – SEE Tickets, Verve/Pollen and Festicket. If not already received, funds should show in your account in the next few days depending on your payment method or bank.

We are aware that some customers received a partial refund from SEE Tickets. This was due to refunds being issued by ticket type e.g. litter bond or parking rather than as a whole. We are as disappointed as you are at the alarm this caused some of our customers and have raised this with SEE Tickets. Please be assured all refunds have now been issued.

We have also been able to confirm that we will be refunding all traders and caterers their pitch fees and recharges.

Following a festival cancellation of this scale, it takes time to work through a claim and receive the funds from insurers in order to process refunds. We know that this has caused frustration and disappointment for some of you. Please be assured, refunds have remained our priority and we worked as fast as we could to get these to you via our ticket agents.

A huge thank you, once again, to all of our fans and business partners for your patience and support whilst our ticket agents processed refunds.

If you have a question or require any help with your refund please get in touch with the applicable agent directly. Their details can be found at boardmasters.com/refunds

We will continue to communicate directly with our business partners, including our suppliers, traders, caterers and sponsors.

For other enquiries outside of the above, please contact boardmasters@visionninegroup.com

What will be refunded?

Festival Tickets

Camping Tickets 

CHARGER TICKET
 
£370.00
FIVE DAY CAMPING (EARLY BIRD)
 
£149.00
 
FIVE DAY CAMPING (TIER 1)
 
£164.00
 
FIVE DAY CAMPING (TIER 2)
 
£169.00
FIVE DAY CAMPING (TIER 3)
 
£179.00
 
FIVE DAY CAMPING (TIER 4)
 
£189.00
 
FIVE DAY CAMPING (CHILD)
 
£5.00
 
THURSDAY ENTRY CAMPING
 
£189.00
 
WEEKEND VIP (TIER 1)
 
£225.00
 
WEEKEND VIP (TIER 2)
 
£255.00
 
WEEKEND VIP (TIER 3)
 
£280.00
 
THURSDAY ENTRY VIP CAMPING (TIER 1)
 
£280.00
 
THURSDAY ENTRY VIP CAMPING (TIER 2)
 
£300.00
 
CHILD WEEKEND VIP
 
£5.00
 
LITTER BOND                                                                
 
£10.00
 

 

Day Tickets 

3-DAY NO CAMPING (TIER 1)
 
£144.00
 
3-DAY NO CAMPING (TIER 2)
 
£159.00
 
3-DAY NO CAMPING (TIER 3)
 
£174.00
 
3-DAY NO CAMPING (TIER 4)
 
£194.00
 
CHILD 3-DAY NO CAMPING
 
£5.00
 
FRIDAY DAY TICKET (TIER 1)
 
£59.00
 
FRIDAY DAY TICKET (TIER 2)
 
£69.00
 
FRIDAY DAY (DOOR)
 
£80.00
 
FRIDAY CHILD TICKET
 
£5.00
 
FRIDAY VIP DAY TICKET (TIER 1)
 
£85.00
 
FRIDAY VIP DAY TICKET (TIER 2)
 
£95.00
 
FRIDAY VIP CHILD TICKET 
 
£5.00
 
SATURDAY DAY TICKET (TIER 1)
 
£59.00
 
SATURDAY DAY TICKET (TIER 2)
 

£69.00

SATURDAY CHILD TICKET
 
£5.00
 
SATURDAY VIP DAY TICKET (TIER 1)
 
£85.00
 
SATURDAY VIP DAY TICKET (TIER 2)
 
£95.00
 
SATURDAY VIP CHILD TICKET  
 
£5.00
 
SUNDAY DAY TICKET (TIER 1)
 
£59.00
 
SUNDAY DAY TICKET (TIER 2)
 
£69.00
 
SUNDAY DAY (DOOR) £80.00
 
SUNDAY CHILD TICKET                                                  
 
£5.00
 
SUNDAY VIP DAY TICKET (TIER 1)
 
£85.00
 
SUNDAY VIP DAY TICKET  (TIER 2)
 
£95.00
 
SUNDAY VIP CHILD TICKET
 
£5.00
 

Parking Tickets 

FRIDAY PARKING                                               
 
£10.00
 
SATURDAY PARKING
 
£10.00
 
SUNDAY PARKING
 
£10.00
 
WEEKEND CAR PARKING
 
£20.00
 
LIVE-IN VEHICLE (CAMPERVAN)                                      
 
£100.00
 


Camping Extras - Glamping, pre-pitched and reserve

STANDARD BELL TENT FOR 2
 
£785.00
 
STANDARD BELL TENT FOR 3
 
£890.00
 
STANDARD BELL TENT FOR 4
 
£980.00
 
CLASSIC BELL TENT FOR 2
 
£885.00
 
CLASSIC BELL TENT FOR 3
 
£990.00
 
CLASSIC BELL TENT FOR 4
 
£1,080.00
 
LUXURY BELL TENT FOR 2
 
£985.00
 
LUXURY BELL TENT FOR 3
 
£1,090.00
 
LUXURY BELL TENT FOR 4
 
£1,180.00
 
STANDARD TIPI FOR 4
 
£550.00
 
CLASSIC TIPI FOR 2
 
£700.00
 
CLASSIC TIPI FOR 3
 
£900.00
 
CLASSIC TIPI FOR 4
 
£1,050.00
 
LUXURY TIPI FOR 2
 
£1,000.00
 
LUXURY TIPI FOR 3
 
£1,250.00
 
SHIRE HUT FOR 2
 
£885.00
 
SHIRE HUT FOR 4
 
£1,080.00
 
2 PERSON TENT PACKAGE
 
£175.00
 
4 PERSON TENT PACKAGE
 
£350.00
 
6 PERSON TENT PACKAGE
 
£500.00
 
8 PERSON TENT PACKAGE
 
£650.00
 
4M X 3M RESERVED CAMPING
 
£40.00
 
6M X 4M RESERVED CAMPING
 
£80.00
 
GREENFIELD CAMPLIGHT 1 PERSON TENT PACKAGE
 
£54.50
 
GREENFIELD CAMPLIGHT 2 PERSON TENT PACKAGE
 
£100.00
 
GREENFIELD CAMPLIGHT 3 PERSON TENT PACKAGE
 
£139.00
 
GREENFIELD CAMPLIGHT TENT FOR 4
   
£160.00
SINGLE AIR BED
 
£10.00
 
DOUBLE AIR BED
 
£15.00
 
CAMP CHAIR                                                                                                    £5.00
 

 

Festival Extras - Phone charging & lockers

UNLIMITED PHONE DROP OFF (EARLY BIRD)
 
£15.95
 
UNLIMITED PHONE DROP OFF (TIER 1)
 
£16.95
 
UNLIMITED PHONE DROP OFF (TIER 2)
 
£18.95
LOCKER HIRE
 
£15.95
TAKEAWAY CHARGER HIRE (EARLY BIRD)
 
£15.95
TAKEAWAY CHARGER HIRE (TIER 1)
 
£16.95
 
TAKEAWAY CHARGER HIRE (TIER 2)                              
 
£18.95
 

 

Wellbeing & Surf Lessons 

WATERGATE BAY SURF LESSON
 
£35.00
 
FAMILY FUN SURF LESSON
 
£30.00
 
FISTRAL BEACH SURF LESSON
 
£35.00
 
TOWAN BEACH SURF LESSON
 
£35.00
 
FRIDAY TOWAN BEACH SURF LESSON
 
£35.00
 
THURSDAY FISTRAL BEACH SURF LESSON
 
£35.00
 
KAYAKING TOUR
 
£40.00
 
SUPER SUP TOUR
 
£40.00
 
COASTEERING
 
£40.00
 
GONG BATH FRIDAY
 
£8.00
 
GONG BATH SUNDAY
 
£8.00
 
BUMS & BUBBLES WORKSHOP
 
£14.00
 
PIMP MY PANTS WORKSHOP
 
£10.00
 
TASSLE TIME WORKSHOP
 
£10.00
 
BRUSH AND BUBBLES WORKSHOP                                   
 
£14.00
 

 

After Party Tickets

Any unscanned Boardmasters After Party tickets will be refunded at face value to ticket buyers outside of the Newquay area.

BOARDMASTERS BOAT PARTY 14:00-15:30
 
£34.00
 
BOARDMASTERS BOAT PARTY 16:30-18:00
 
£34.00
 
ELVIN ZEDO PLUS GUESTS (TIER 1)
 
£8.00
 
ELVIN ZEDO PLUS GUESTS (TIER 2)
 
£10.00
 
ELVIN ZEDO PLUS GUESTS (TIER 3)
 
£13.00
 
DANNY HOWARD PLUS GUESTS (TIER 1)
 
£8.00
 
DANNY HOWARD PLUS GUESTS (TIER 2)
 
£10.00
 
DANNY HOWARD PLUS GUESTS (TIER 3)
 
£13.00
 
WILKINSON PLUS GUESTS (TIER 1)
 
£8.00
 
WILKINSON PLUS GUESTS (TIER 2)
 
£10.00
 
WILKINSON PLUS GUESTS (TIER 3)
 
£13.00
 
BOARDMASTERS OPENING PARTY - JAGUAR SKILLS TIER 1
 
£8.00
 
BOARDMASTERS OPENING PARTY - JAGUAR SKILLS TIER 2
 
£10.00
 
BOARDMASTERS OPENING PARTY - JAGUAR SKILLS TIER 3
 
£13.00
 


How to contact our official sellers

SEE Tickets 

Email: boardmasters@seetickets.com
 

Verve/Pollen

Email: support@verve.co

Festicket

Online support: http://support.festicket.com

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